 "I would enthusiastically recommend Human Performance
Solutions to everyone. Not only does it improve working relationships and
the work environment, but it also is applicable to everyone’s personal
relationships and situations.
In addition, Debra was wonderful to work with. She
has the ability to get to the root of the issues and offer resolutions
that work for everyone."
D.S.W.
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About Debra
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Unique in her field, Debra specializes in helping
companies build what she has coined as 'The Loyalty Factor'. With this
customer-centric model, Human Performance Solutions, LLC, helps clients realize marked
improvements in sales, customer and employee retention, waste reduction, and an increase in
profits.
With over twenty five years of experience in business,
Debra has consistently provided tangible results in her various roles as business
owner, manager, project manager, team leader, coach and trainer. Debra guides
executives, managers, and front-line employees as they learn to 'Become More, Do More,
Achieve More".
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Certifications:
 Project
Management, Portland State University
Six Sigma, Green
Belt Certified
Resource
Associates Coach Academy, Graduate
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“It’s not enough to decide ’We
want to create loyal customers,’ and write it into a business plan.
Companies need to develop a plan and empower employees to make the
correct
on-the-spot decisions.
Creating a systematic approach to customer service builds loyalty
among customers and employees.”
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Affiliations:
American Society
for Training and Development (ASTD) member
2009 ASTD
Regional Conference Session Workshop Coordinator
2006 Speaker
Selection Chair for ASTD Regional Convention
Business Network
International (BNI) Member, Past Vice President
Christian Chamber
of Commerce of the NW Founding Team Member
Tigard Chamber of
Commerce Facilitator for "Tigard Leadership Institute"
Small Business
Development Center Facilitator for "Opportunity Knocks"
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Accomplishments Include:
Utilized Six
Sigma methods to develop training tools for a Fortune 500 company, thus reducing training costs by $80,000 annually
Responsible for
$3.5M budget and directed a staff of 30 as VP - Senior Change
Analyst
As VP-Performance
Improvement Coach, facilitated new hire and continuing education
training for divisional and regional sales programs
in Northwest Region
Worked with local
city government HR department and management team in employee
coaching and conflict resolutions.
To learn or to talk about your specific challenges,
contact Debra at 503.201.9941 or
Info@HumanPerformanceSolutions.net
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