Human Performance Solutions, LLC
Human Performance Solutions, LLC
Become More, Do More, Achieve More

 

 

Text Box: “It’s not enough to decide ’We want to create loyal customers,’ and write it into a business plan. 
 
Companies need to develop a plan and empower employees to make the correct 
on-the-spot decisions.  
 
Creating a systematic approach to customer service builds loyalty among customers and employees.” 
 

Unique in her field, Debra specializes in helping companies build what she has

coined as 'The Loyalty Factor'.  With this customer-centric model, Human Performance

Solutions, LLC, helps clients realize marked improvements in sales, customer and

employee retention, waste reduction, and an increase in profits.

   

With over twenty five years of experience in business, Debra has consistently provided

tangible results in her various roles as business owner, manager, project manager,

team leader, coach and trainer. Debra guides executives, managers, and front-line

employees as they learn to 'Become More, Do More, Achieve More".

 
   

Certifications:

Project Management, Portland State University

Six Sigma, Green Belt Certified

Resource Associates Coach Academy, Graduate

 
   

Affiliations:

American Society for Training and Development (ASTD) member

2006 Speaker Selection Chair for ASTD Regional Convention

Business Network International (BNI) Member, Past Vice President

Christian Chamber of Commerce of the NW Founding Team Member

Tigard Chamber of Commerce Facilitator for "Tigard Leadership Institute"

Small Business Development Center Facilitator for "Opportunity Knocks"

 
   

Accomplishments Include:

Utilized Six Sigma methods to develop training tools for a Fortune 500 company,

thus reducing training costs by $80,000 annually

Responsible for $3.5M budget and directed a staff of 30 as VP - Senior Change Analyst

As VP-Performance Improvement Coach, facilitated new hire and continuing education

training for divisional and regional sales programs in Northwest Region

Worked with local city government HR department and management team in employee

coaching and conflict resolutions.

 

To learn or to talk about your specific challenges,

contact Debra at 503.201.9941 or

Info@HumanPerformanceSolutions.net